Confessions of a Call Center Gal
Maddy decides to come visit her friend Karsynn in Pocatello, Idaho for a mini vacation. Since, she has nothing better to do, as she is unemployed. Just her lot, she and Kar end up getting jobs as Customer Service Representatives for Lightning Speed Communications. Maddy and Kar had to go through about six weeks of training. Before you knew it, they were ready to take phone calls. It was not long before Maddy started rethinking if the money was worth the headaches…the cussing callers, the constant need to want to stick her head in an oven, etc. The only bright spot was Mika. He was Maddy’s co-worker. Maddy had a crush on him. My favorite moments were when Maddy was talking to customers and her diary entries. I could totally relate. I was a call center rep for five years. The irate callers, the urges to give up and wanting to throw your head into an oven, the required verification process that just seemed to make the caller that more upset and finally the “Not Ready Button”. If you remem...