The Napkin, the Melon & the Monkey
For anyone who has ever had a job where you have to deal with customers then you will relate to the everything in this book. Barbara Burke is an internationally known consultant, speaker, and author who specializes in the “people side” of customer service management. In the Napkin, the Melon & the Monkey, Barbara shares her tips for how to deal with customer service situations without losing your cool. Here are just a few of Barbara’s helpful tips: AHA! #1 - I will always have problems AHA! #2 – It’s not about me AHA! #3 – Problems can be gifts in disguise AHA! #4 –Just sit there. Do Nothing AHA! #5- There is no such thing as a difficult situation AHA! #6- When all else fails, have a SODA (Stop, Observe, Decide, and Act) AHA! #7 – Withholding judgment allows me to observe what is AHA! #8 – The nicer I am to myself, the nicer I am to others AHA! #9 – A simple apology works wonders AHA! # 10 – The less I talk, the more I learn I liked this book. I have been in the business of custome...